Cancellation policy
This policy applies to subscriptions for customers in the United States and the United Kingdom.
How it works
- Subscribing is optional. You can buy any product once or choose a subscription with recurring deliveries and any subscription discount shown.
- Unless stated otherwise at checkout, your subscription renews and ships every 21 days.
- The recurring amount is the price shown at checkout, including taxes and shipping shown at the time of purchase.
- After you subscribe, you'll receive a confirmation email with your subscription details and a link to manage it.
Automatic renewal
By subscribing, you authorize Purelia to charge your chosen payment method on each renewal date until you cancel. Each renewal creates a new order shipped under our Shipping Policy.
Manage, pause or cancel
You can pause, skip a delivery, change or cancel your subscription at any time before your next billing date:
- using the subscription management link in your confirmation email, or
- by emailing info@mypurelia.com with your name, order number and the email used at checkout.
To avoid being charged for the next renewal, cancel at least 24 hours before the billing date. If a renewal has already been charged, that order may already be in processing and will ship.
Failed payments
If a recurring payment fails, we may retry the payment method on file. If it keeps failing, your subscription may be paused or cancelled until you add a valid payment method.
Price changes
We may change prices, discounts, product availability or shipping costs. If a change materially affects your subscription, we'll notify you in advance by email, and you can cancel before it takes effect.
Refunds
Subscription orders follow our Refund Policy. The 30-day money-back guarantee applies to your first order only, not to renewals.
Contact
Roi Domus LLC, 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, United States. Email: info@mypurelia.com.
Last updated: October 21, 2026.