Refund policy
This policy applies to orders shipped to the United States and the United Kingdom.
30-day money-back guarantee
Try Purelia® risk-free for 30 days. If you're not completely satisfied with your purchase, we'll refund the price you paid for the product, under the conditions below.
- Email us at info@mypurelia.com within 30 days of delivery, with your order number and a short note about your experience.
- You have taken the product as directed for at least 14 days.
- The guarantee applies to your first order only, with one refund per household. Subscription renewals are not covered.
- The refund covers the product price. Shipping costs, free gifts, bonus items and post-purchase offers are not refunded.
Approved refunds are issued to your original payment method within 10 business days. Your bank may take a few extra days to show the credit.
Damaged, defective or wrong items
If your order arrives damaged, defective or different from what you ordered, email info@mypurelia.com with your order number and photos of the product and packaging. Please let us know as soon as possible after delivery. We'll send a replacement or a full refund, including shipping.
Customers in the United Kingdom
Under the Consumer Contracts Regulations 2013 you can cancel your order within 14 days of delivery without giving a reason. To cancel, email us with your order number. Return the goods within 14 days of telling us. We'll refund the product price and standard delivery within 14 days of receiving the goods or proof that you sent them. Sealed supplements that have been unsealed after delivery are excluded from this cancellation right for health and hygiene reasons.
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, including your rights for faulty goods.
Contact
Roi Domus LLC, 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, United States. Email: info@mypurelia.com.
Last updated: October 21, 2026.