Informativa sui rimborsi

30-Day Return Policy (For Unopened Products Only)

We offer a 30-day return policy for items that are unopened and unused. This means you have 30 days after receiving your item to request a return only if the product is in its original, sealed condition.

To qualify for a return, the item must meet the following conditions:

Condition: The item must be strictly unopened, unused, and in its original factory-sealed condition. The safety seal must be fully intact with no signs of tampering.

Packaging: The product must be returned in its original, undamaged packaging (including the sealed pouch or bottle), along with any protective materials included in the original shipment.

Proof of Purchase: A valid receipt or proof of purchase is required for all returns. This can include your order confirmation email or invoice.

Opened or used Purelia products cannot be returned due to hygiene and safety reasons.

30-Day Satisfaction Guarantee (For Opened Products)

If you've opened and used Purelia and are not satisfied with the results, we still want you to feel supported. That’s why we offer a 30-Day Satisfaction Guarantee — with no physical return required.

To qualify:

• You must have used the product consistently as instructed (e.g., one softgel per day for at least 14 days).

• The request must be made within 30 days of delivery.

• This guarantee is valid only on your first order and limited to one refund per household.

• A brief explanation or feedback may be requested to help us improve our service and products.

To request a refund under this guarantee, simply email info@mypurelia.com with your order number and your experience.

Free Gifts & Post-Purchase Offers

Please note that free gifts, bonus items, and post-purchase add-ons are not eligible for returns or refunds, whether used or unused.

Promotional Items and Free Gifts

If your original order included free items received as part of a promotion (e.g., “Buy One, Get One Free” or “Free Gift With Purchase”), please note the following:

• Free promotional items are not eligible for refund or exchange, regardless of their condition.

• Any limited-time post-purchase offers are not eligible for return, exchange, or refund due to the deeply discounted pricing provided during checkout. These exclusive deals are final sale and cannot be modified once the order is completed.

• However, if you choose to return the originally paid item that qualified you for a free promotional item, you must also return the free item(s) in unused condition.

• Failure to return the free item may result in a partial refund, with the value of the free item(s) deducted from your refund total.

Please note that all shipping fees are solely allocated to logistics and transportation costs. These fees are paid directly to our shipping and fulfillment partners and are therefore non-refundable. As such, we are unable to offer refunds on shipping charges, even in the event of a return or cancellation.

We appreciate your understanding and thank you for supporting our business.

To start a return, you can contact us at info@mypurelia.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@mypurelia.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (including food, flowers, or plants), custom products (including special orders or personalized items), and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please contact us if you have questions regarding a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you currently have and, once the return is accepted, place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.

To qualify, the item must be in the same condition in which it was received, unused, unopened, and in its original packaging. Proof of purchase is required.

Refunds

We will notify you once we have received and inspected your return and inform you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days.

Please note that your bank or card issuer may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact us at info@mypurelia.com.

Business Information

Purelia is operated by:

Roi Domus LLC
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
United States

Email: info@mypurelia.com